Seller Policy

Seller Policy

The Terraino Marketplace (the "Marketplace" for short) is the only place where you can sell your Terraino related goods to thousands of buyers around the world. We want to make sure that you and your buyers have a positive experience on the Marketplace. Please read on to find out more about your rights, as well as what is expected of you as a seller.

This policy is a part of our Terms of Use. By opening a Terraino Marketplace shop, you’re agreeing to this policy and our Terms of Use.

1. What Can be Sold on The Terraino Marketplace

Everything listed for sale on The Terraino Marketplace must be made by you meainng that they are made and/or designed by you, the seller.

If you sell on the Marketplace you agree that:

  1. All items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
  2. You are using open source materials or your own intellectual property, including photographs, drawings, text – no stock photos, artistic renderings, or photos used by other sellers or sites. You are solely responsible for any disputes over ownership for items you display as part of your Marketplace store, product listings and any other resources associated with your presence on the Marketplace.

If you are selling personalized or made-to-order items you agree that:

  1. All listings are available for purchase at a set price.
  2. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

2. What Can't be Sold on the Marketplace

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on the Marketplace.

Keep in mind that members may flag listings that appear to violate our policies for our review. GameGearMaster may remove any listings that violate our policies. GameGearMaster may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees. You can find more information in our Fees & Payments Policy.

 

3. Representing Yourself, Your Shop, and Your Listings Honestly

At GameGearMaster, we value transparency. Transparency means that you honestly and accurately represent yourself, your items and your business.

By selling on the Marketplace, you agree that you will:

  1. Provide honest, accurate information in your store and product pages.
  2. Honour the GameGearMaster Policies.
  3. Accurately represent your items in product listings, product listing images and other media.
  4. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to us.
  5. Not engage in fee avoidance.
  6. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of manipulating search or circumventing GameGearMaster's policies.
  7. Not coordinate pricing with other sellers.

4. Communicating with Other Marketplace Members

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited. Examples of interference include:

  1. Contacting buyers to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;
  4. Maliciously clicking on a competitor's ads in order to drain that member's advertising budget, also known as 'click fraud'.

Harassment

Any harassment of other GameGearMaster buyers and sellers is strictly prohibited. If you have an experience that violates this policy, please let us know right away.

5. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Marketplace user information. 

In particular, when you sell using our Services (subject to this Policy), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to GameGearMaster users you interact with and compatible with this policy and our Terms of Use. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for GameGearMaster-related communications or for GameGearMaster-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable GameGearMaster policies and laws, you may not add any GameGearMaster buyer to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If GameGearMaster and you are found to be joint data controllers of personal information, and if GameGearMaster is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify GameGearMaster for the expenses it occurs in connection with your processing of buyer personal information.

In particular, when you sell using our Services (subject to this Policy), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so you are an independent controller of data relating to other users that you may have obtained through the Services.

You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to GameGearMaster buyers you interact with and compatible with this policy and GameGearMaster's Terms of Use. 

As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for GameGearMaster-related communications or for GameGearMaster-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable GameGearMasterpolicies and laws, you may not add any GameGearMasterbuyer to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance.

If GameGearMaster and you are found to be joint data controllers of personal information, and if GameGearMaster is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify GameGearMaster for the expenses it occurs in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

6. Creating and Uploading Content

As a member of GameGearMaster, you have the opportunity to create and upload a variety of content, like listings, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.

7. Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on GameGearMaster. Buyers can leave a review, including a one to five star rating, within 100 days after their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. 

On the rare occasion you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Violate our Anti-Discrimination Policy;
  4. Contain prohibited medical drug claims;
  5. Contain advertising or spam;
  6. Be about things outside the seller’s control, such as a delivery carrier, GameGearMaster or a third party;
  7. Contain threats or extortion;
  8. Include shilling or otherwise falsely inflate a shop’s review score; or
  9. Undermine the integrity of the Reviews system.

8. Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on GameGearMaster, you agree to:

  1. Honour your dispatch and displayed processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for dispatch times vary by country. 
  2. Respond to Messages in a timely manner.
  3. Honour the commitments you make as a Marketplace seller.
  4. Resolve disagreements or disputes directly with the buyer.
  5. If you are unable to complete an order, you must notify the buyer and cancel the order. 

As a seller, you must provide great customer service and maintain trust with your buyers. 

8. Responding to Requests for Cancellations, Returns, and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.

Cancellations

If you are unable to complete a transaction, you must notify the buyer and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. 

European Union Right of Withdrawal

Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state. 

Updated 12/31/2019